Open role: Senior Product Designer

AQ is looking for a Senior Product Designer to join our team in shaping how global products and services are experienced in Japan, by combining rigorous design practices with deep cultural insight. 

Working closely with researchers, product managers, engineers, and marketers you will help bring product UX to the level of clarity and quality expected in Japan, while seeking opportunities for local ideas to inform global product thinking.

AQ is a Tokyo-based independent design and research studio with 20 years of experience helping international teams at companies like Google, Indeed, and American Express design products that work for Japan. 

We’re primarily hiring for a full-time role, but are also open to project-based or fractional arrangements for candidates who are a strong fit for the position.

Responsibilities 

  • Lead the end-to-end design process from initial exploration through to strategy and execution for web and mobile products.
  • Present your work and facilitate conversations with diverse stakeholders to build understanding and foster confident decisions. 
  • Contribute to the development of AQ's design practice e.g. workflows, tooling, standards of quality, adoption of new technologies, analysis of emerging practices, participation in communities, etc. 
  • Contribute to design research activities including design audits, competitor benchmarking, trend research, and synthesis of design strategy and recommendations from findings. 

Recent designer-led projects have included:

  • Designing the Japanese customer experience for a large US-based consumer finance brand, working from early discovery through product release in partnership with local and global teams
  • Generating product concepts to increase daily use of search tools among an underserved segment in Japan, working alongside internal product, design and research teams at a global tech company
  • Supporting a consumer robotics startup in connecting and collaborating with Japanese illustrators and designers during early stage design 
  • Building awareness and interest in cultural context and design considerations for Japan, including local UX patterns, aesthetic preferences, language conventions and technical considerations. 
  • Proposing changes to design practices and operations to better equip our client’s design org for impact on internationalization projects.
  • Co-designing AQ’s studio space 
  • Co-organizing design community events 

Your responsibilities may include:

  • Concept development and information architecture
  • Interaction and visual design
  • Design systems and documentation
  • Design research (audits, benchmarking, translating UX findings into strategy)
  • Presenting and facilitating discussions with clients and partners, including explaining rationale and navigating disagreement
  • Proactively identifying risks, misalignments, or unclear assumptions in stakeholder conversations
  • Briefing and collaborating with freelancers when needed

You’ll work closely alongside AQ’s research practice — partnering with researchers to translate insights into clear product directions and design decisions.

You’ll also contribute to AQ’s own communications and self-initiated projects, and help evolve how we work — from tooling and workflows to quality standards and emerging technologies.

This includes exploring and thoughtfully integrating new tools (including AI-assisted workflows) where they improve quality or efficiency, and contributing to internal efforts that make space for experimentation and shared learning.

Qualifications

This is a Tokyo-based role for someone working in digital product design for at least five years with a strong sense of design craftsmanship, product thinking and fluency in collaboration. 

  • Based in Tokyo. You live in the Tokyo Metropolitan area, or are open to moving here for this role. We can support relocation from overseas if you have significant past experience living and working in Japan. 
  • Experience designing in Japanese for the Japanese market. Your portfolio demonstrates fluency in designing for Japan, with careful consideration toward aesthetic, behavioral and cultural factors 
  • International work experience. You have worked effectively as part of a global or cross-cultural environment, and understand how to navigate different disciplines, languages and time zones. 
  • Strong design fundamentals. You have a strong foundation in interaction design, typography and information architecture 
  • Presentation skill. You can present your work (in English) and lead discussions while navigating complex stakeholder dynamics with the support of your team. 
  • JLPT N2 reading/writing and 2+ years working in a Japanese-dominant workplace. Priority will be given to candidates who demonstrate continuous effort to improve language ability. 
  • Collaborative and growth-oriented. You seek an environment where you can continue to hone your craft while exploring new tools and approaches with a close-knit team of senior practitioners.

How We Work

We work a flextime day with core hours between 10:30 and 3:30. We follow a standard five day work week, with time off for Japanese national holidays. 

All full time roles include both paid time off and paid sick leave. We also offer caregiver leave, bereavement leave, and family leave.

We're a distributed team with no in-office quota. Members work from home, AQ's Jingumae studio, our creative retreat space in Yamanashi, or temporarily from elsewhere. Co-presence follows project and practice needs—the design team meets weekly, and we hold team retreats a few times a year.

About our studio practice 

AQ is a practitioner-owned and led independent design and research studio co-founded in 2004 in Tokyo. 

What we make — and how we make it — is shaped by, and can in turn shape, language, customs, art, values, infrastructure, buildings and cities. AQ designs through this lens together with colleagues and clients, applying it not only to product work, but also to projects like the curation of Open Studio events or the concept and design of our retreat space in Yatsugatake.

The tools, processes, and expectations of design are changing continuously. Many designers are left simultaneously yearning for grounding and space to experiment. At AQ, we co-create the space to experiment and learn together, tending to our relationships and building feedback loops that invite reflection. We see changes to tooling and potential gains in productivity as a distracting second to AI's ability to enable a closer understanding of the material of design — a means of sharpening our taste and point of view, and more clearly seeing the elements and decisions which we care most deeply for.

As an independent studio in client services, we have the autonomy to choose to what ends we apply these tools, how and where we experiment. We also participate in how other organizations with diverse needs and constraints do the same, providing us with a stream of experience "data" beyond the scale of our own org and the depth that can be gleaned from news headlines and Reddit. Again, making sure the sense making and feedback loops are there and shared, helps ground our conclusions and decisions in tangible values and context. 

Themes, ideas and insights weave their way back and forth between our lives at and outside of AQ. Our individual, subjective experiences, interests and world views into project spaces and vice versa, we believe both for the richer. Inquiries which began as client briefs have led some of us to start new sports, organize our personal finances, or reimagine how we care for aging parents. 

In whatever ways AQ has become a more interesting, lifestyle-enriching place to work over the years, it was because one of us saw something we wanted to try, brought it to the group, and ultimately made it happen. This has happened over and over again largely in the absence of formal “culture” edicts or programs, because there is a shared underlying belief that life at work can and should be so much better, but only if we make it happen for ourselves.

Benefits

  • Enrollment in standard Japanese health and social insurance
  • Annual health checkup reimbursement 
  • Visa and administrative support for foreign nationals
  • Access to Jingumae studio and Yamanashi space for professional or personal use
  • All-expense paid cultural experiences as part of practice development 
  • Access to communities and leaders in design, research and entrepreneurship in Japan and abroad
  • Extensive support for individuals and families in need of reduced hours or leave. 

How to apply 

Please send an introduction email to hello at aqworks dot com, with a CV and a link to an online portfolio. We will respond to all serious applications within 2-3 business days.

Our process typically involves 3-4 conversations with team members, followed by a small paid, collaborative design project. The project is intended to give both you and us a sense of how we think and work together in a project context typical of the role. 

We aim to make an offer within 4–6 weeks of the first interview.